COVID-19 SERVICE STATEMENT
Updated 4 November 2020
As a service, our most important people are our carers and families.
It is with them at the forefront of our minds that we seek to continue to make a better life for carers throughout this uncertain period.
Our building and services remain open to carers, by appointment only, for assessments and one to one support sessions and, where possible, home visits will continue to be offered for those most in need.
Our Time Out respite sessions, Managing Challenging Behaviour courses and Dementia training also remain in operation on-site under government guidelines on numbers attending. All on-site provision is subject to prior booking, including Saturday Carers’ Kitchen events which will now only operate on an appointment system.
Our staff team remain available by phone and email to support carers and families. Our priority is to take every measure possible to keep our staff safe and, in turn, keep our carers and families safe. We continue to be led by what our carers and families need and how they want to be supported. We always ask carers what works for them, what makes their families feel safe and best supported so please let us know if we can help in any way.
Our Footcare Service and Escape Hair and Beauty are currently suspended until 2nd December.
We ask that any carers inform us if they are self-isolating due to having symptoms or having had contact with someone who has a positive result for COVID-19.
Remember, the symptoms of the virus are:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough
- a loss or change to your sense of smell or taste
We will continue to provide updates from our team with activities, creative ideas and check ins across our social media feeds, closed Facebook groups and Whats App groups where appropriate and welcome families getting in touch to catch up through phonecalls and emails.
We will take action in line with Government and health guidance as the situation progresses and will post updates to our website and social media.